You can delete your QOVO account and the personal data attached to it at any time, either yourself in the app or by writing to us. This page explains both ways, what is deleted and what we are required to keep.
1. Delete in the app
Open the QOVO app, go to Profile, scroll to the bottom and tap "Delete account", then confirm. The deletion is permanent and cannot be undone. This works for both client and inspector accounts.
2. Delete by email
If you cannot use the app, email support@qovo.app from the address registered on your account and ask for your account and data to be deleted. We will verify that the request comes from you and respond within 30 days.
3. What is deleted
Your profile details (name, email, phone number, location) are anonymised, and your profile photo and uploaded documents, including identity documents, are removed. Notifications, push tokens, delivery addresses, saved locations, bank and payout details, saved vehicles, feedback and withdrawal requests are deleted. Your customer record with our payment processor Stripe is deleted. The account is then closed and can no longer be used to sign in.
4. What we keep, and why
Order, payment, review and inspection records are kept for legal, accounting and dispute purposes, but are no longer linked to your identity. Under our Privacy Policy, inspection reports are kept for 5 years, payment records for 7 years and chat messages for 2 years. Messages you sent may still mention your name if you wrote it in them. Backups and server logs are not edited individually and age out under their normal schedules.
5. When deletion is blocked
The app will refuse to delete an account that still has active orders or withdrawals that are on hold. Finish or cancel the orders and withdraw or settle the funds first, then try again. If you need help, email support@qovo.app.
6. Related
See our Privacy Policy at qovo.ai/privacy for what data we collect and your other rights (access, rectification, portability, objection).